FAQ


Questions about connection


I lost my password

  1. Click “Forgot password”.
  2. Enter your email address and click “Confirm”.
  3. In the mail that you will receive at the indicated address, follow the instructions to reset your password.

Questions about usage


How to follow my shipments?

During your subscription, you can check in the “MY SHIPMENTS” column the list of albums that will be sent to your postal address. This list will be updated progressively during the year.

By default, you will receive a mail notification after each update.


How to register before a concert/event?

During your subscription, you can go to the “PRIVATE CONCERTS” column to register to events. You just need to choose the number of people (within the limit of available invitations per person) and click “OK” to confirm your presence. You will receive a mail notification, which reminds you the place and time.

By default, once an event is created, you will receive a notification by mail.


How to download albums?

During your subscription, in the “DOWNLOAD” column, you can download not only all digital releases by NØ FØRMAT! and PRØSPECT, but also digital files of albums sent to your postal address. Click “DOWNLOAD” and the download starts automatically. Each downloaded compilation contains a WAV format (hi-fi quality) version and an MP3 format (compressed quality) version, so that you can choose whichever you want.


Questions about renewal


How to activate/disable the automatic renewal?

You can manage the automatic renewal in the “MY ACCOUNT” column. In this column, you can find all functions related to account settings : change your bank account information, change your postal address, your login, or delete your account. In order to activate the automatic renewal, click “ACTIVATE AUTO RENEWAL”, then enter your bank account information and click “CONFIRM”.

Important : to disable the automatic renewal at any moment, you just need to click “CANCEL AUTO RENEWAL”.

You will receive a mail confirmation each time when the automatic renewal option is activated or cancelled.